Program usage questions

Network tree selection

Q: I have selected several assets in the network tree, but the report shows only one. Why?

A: In TNI, the Network tree has two node selection modes: single and multiple. To build a report for several nodes, either select a group (the report will be built for all assets in this group and all subgroups) or enable multiple selections by ticking the Multiple selection checkbox over the tree — checkboxes will appear in front of each node. Rectangular selection (as well as selection using Ctrl or Shift) is not used for building reports and is used for working with the nodes in the tree (drag’n’drop moving, deleting, etc). For more details, see Selecting a node.

List of computers with particular software

Q: How to get a list of computers which have particular software installed? A: There are several ways to obtain this information:
  • Go to the Software accounting tab, use the Search bar and filters to find the necessary software and select it to display a list of computers it’s installed on (in the details area on the Installations page). You can select the items in the list and copy or export them, or click the Installations summary link to get a printable report.
  • Go to the Table reports tab and modify the Installed software report template. Add a condition that will filter your report by a specific software title.

A version of Microsoft Edge or Internet Explorer

Q: Why can’t I find the version of Microsoft Edge or Internet Explorer in the list of installed software?

A: This information is available on the Viewer & reports tab, in the Operating system category. You can also find this field in Table reports. The names of the fields are Microsoft Edge version and Version of Internet Explorer.

License keys of Microsoft products

Q: Why does TNI sometimes show only the last five characters of the license key for a Microsoft product?

A: Usually TNI can automatically detect license keys for Microsoft Windows and Office products. However, if the key shows only 5 characters, it means that MAK (Multiple Activation Key) or KMS (Key Management Service) is used and it’s not possible to retrieve the full key automatically in any way. This is due to the full key not being stored in the registry as usual. Not even the VAMT tool from Microsoft (Volume Activation Management Tool) or the ospp.vbs script (cscript ospp.vbs /dstatus) in the Office installation folder can show more than the last few characters.

No antivirus installed

Q: Why does the program show that no antivirus (or firewall, or antispyware) is installed?

A: TNI can recognize all antiviruses and firewalls (in Windows XP SP2/SP3, Vista or later) and antispyware (only starting from Windows Vista) that support Security and Maintenance (previously known as Windows Security Center and Action Center), that is if they are displayed in Security and Maintenance. The vendors of antivirus (firewall and antispyware) software should provide this support from their side because they have to publish the product information and status to the system in a special way. Otherwise, neither our product nor Windows itself can recognize such software (in this case Security and Maintenance should usually generate a message from time to time that the computer is not protected by antivirus/firewall/antispyware).

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