Program usage questions

Network tree selection

Q: I have selected several assets in the network tree, but the report shows only one. Why?

A: In TNI, the Network tree has two node selection modes: single and multiple. To build a report for several nodes, either select a group (the report will be built for all assets in this group and all subgroups) or enable multiple selection by ticking the Multiple selection checkbox above the tree — checkboxes will appear next to each node. Rectangular selection (as well as selection using Ctrl or Shift) cannot be used to build reports. These selection methods are intended for working with nodes in the tree (drag-and-drop, moving, deleting, etc.). For more details, see Selecting a node.

List of computers with particular software

Q: How do I get a list of computers with particular software installed?

A: There are several ways to obtain this information:

Go to the Software accounting tab, use the Search bar and filters to find the software you need, and select it to display a list of computers where it is installed (in the details area on the Installations page). You can select the items in the list and copy or export them, or click the Software installations template on the right pane to generate a printable report.
Go to the Table reports tab and modify the Installed software report template. Add a condition that will filter your report by a specific software title.

Microsoft Edge or Internet Explorer version

Q: Why can’t I find the version of Microsoft Edge or Internet Explorer in the list of installed software?

A: This information is available on the Viewer & reports tab, under the Operating system category. You can also find this field in Table reports. The names of the fields are Microsoft Edge version and Version of Internet Explorer.

License keys of Microsoft products

Q: Why does TNI sometimes show only the last five characters of the license key for a Microsoft product?

A: Usually TNI can automatically detect license keys for Microsoft Windows and Office products. However, if the key shows only 5 characters, this means that MAK (Multiple Activation Key) or KMS (Key Management Service) is being used. In this case, the full key cannot be retrieved automatically. This is because the full key is not stored in the registry in the usual way. Even Microsoft’s VAMT (Volume Activation Management Tool) or the ospp.vbs script (cscript ospp.vbs /dstatus) in the Office installation folder cannot display more than the last few characters.

No antivirus installed

Q: Why does the program show that no antivirus (or firewall, or antispyware) is installed?

A: TNI can recognize antivirus, firewall, and antispyware products that support Windows Security and Maintenance (previously known as Windows Security Center and Action Center), that is, products that are reported by Windows in Security and Maintenance. Vendors of antivirus, firewall, and antispyware software must provide support for this feature because they must provide Windows with product information and status in a specific format. Otherwise, neither our product nor Windows itself can recognize such software. In this case, Security and Maintenance will usually display periodic notifications that the computer is not protected by antivirus, firewall, or antispyware software.